Patient Access & Financial Experience Lead

Northshore Home Health Care; Woodstock (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Northshore Home Health Care in Woodstock, VA is seeking a Patient Access Specialist to ensure accurate, timely patient access and a positive financial experience. You will register patients, verify coverage, obtain authorizations, and collect patient responsibility at the point of service.

You will use EHR and revenue cycle systems, educate patients on financial options, and collaborate with clinical and billing teams to reduce denials and improve claim outcomes.

Qualifications

• Experience in patient access, insurance verification or billing preferred.

Responsibilities

• Register patients and verify insurance coverage, benefits, and eligibility.
• Obtain required authorizations and complete intake processes.
• Collect or estimate patient responsibility at or before the point of service.
• Use EHR and revenue cycle systems to document details accurately and support clean claims.
• Educate patients on financial options and assist with understanding balances.
• Resolve patient access and insurance-related issues to reduce denials and improve claim outcomes.
• Partner with clinical and revenue cycle teams to strengthen patient access processes and overall performance.

Skills

Attention to detail

Effective communication

Customer-focused problem solving

EHR and revenue cycle tools

Tools

EHR systems

Revenue cycle software

Job description

Northshore Home Health Care in Woodstock, VA is seeking a Patient Access Specialist to ensure accurate, timely patient access and a positive financial experience. You will register patients, verify coverage, obtain authorizations, and collect patient responsibility at the point of service.

You will use EHR and revenue cycle systems, educate patients on financial options, and collaborate with clinical and billing teams to reduce denials and improve claim outcomes.