Patient Access & Registration Specialist

Honolulu Surgery Center, L.P.; Honolulu (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Surgicare of Hawaii seeks an ASC Patient Access Representative to greet patients, manage registrations, verify insurance, collect payments, and issue receipts in a fast-paced ambulatory setting.

Under the Assistant Administrator, you’ll prepare charts, explain financial policies, and ensure accuracy and compliance with regulations while delivering excellent customer service. High school diploma and basic clerical/EHR skills required. On-site position.

Qualifications

• High school diploma or equivalent.
• At least 1 year of clerical experience in a medical office or healthcare setting.
• Basic knowledge of medical terminology.
• Basic computer and data entry skills.
• Familiarity with medical records and healthcare office processes.
• Preferred: 2 years' experience in a medical office, ASC or healthcare setting; EHR experience; patient registration.

Responsibilities

• Greets patients and visitors, checks patients in and out of the ASC, and monitors patient flow to support customer service standards.
• Registers patients by verifying demographic, identification, insurance, and account information; updates registration and EHR systems.
• Explains registration, consent, financial, and facility-required forms and obtains signatures.
• Collects, posts, and reconciles patient co-payments, deductibles, and balances due, and issues receipts.
• Verifies patient identification and insurance information to support accurate authorization, registration, and billing.
• Prepares patient charts and supporting documentation, ensuring records are complete and properly filed.
• Coordinates pre-operative registration activities, required labs, and communication with physician offices.
• Answers, screens, routes, and responds to telephone calls professionally.
• Processes subpoenas, court orders, and requests for patient information per policies and regulations.
• Copies, scans, files, retrieves, stores, and audits medical records for completeness and compliance.
• Maintains positive patient experience and professional relationships with patients and staff.
• Maintains effective communication and teamwork across departments.

Skills

Clerical experience in medical office

Medical terminology knowledge

Data entry

EHR systems

Telephone etiquette

Customer service

English proficiency

Records management

Education

High school diploma or equivalent

Job description

Surgicare of Hawaii seeks an ASC Patient Access Representative to greet patients, manage registrations, verify insurance, collect payments, and issue receipts in a fast-paced ambulatory setting.

Under the Assistant Administrator, you’ll prepare charts, explain financial policies, and ensure accuracy and compliance with regulations while delivering excellent customer service. High school diploma and basic clerical/EHR skills required. On-site position.