Patient Access & Registration Specialist

Intuitive Health; Georgetown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health in Georgetown, KY is seeking a Patient Access / Front Office Associate to greet patients, register them, verify insurance, collect payments, and perform general clerical duties. This role supports clinical staff and ensures smooth patient flow through accurate records and friendly service.

You will answer phones, help patients with directions, protect patient confidentiality under HIPAA, and collaborate with the team to maintain a welcoming, efficient front desk.

Qualifications

• Customer service, communication and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology.
• Multitask, prioritize, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Register new patients and update demographic, insurance, and billing info.
• Verify insurance eligibility and collect copays and payments.
• Facilitate patient flow by notifying staff of arrivals and delays.
• Answer phones, route calls, and take messages as needed.
• Maintain waiting areas and front desk in a clean, organized condition.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks (copying, scanning, filing).
• Assist with supply management and office operations.
• Attend staff meetings and required trainings; follow policies.

Skills

Customer service

Communication

Multitasking

Computer literacy

Organization

Teamwork

HIPAA knowledge

Education

High school diploma or GED

Tools

Microsoft Office

EMR/EHR

Patient management systems

Job description

Intuitive Health in Georgetown, KY is seeking a Patient Access / Front Office Associate to greet patients, register them, verify insurance, collect payments, and perform general clerical duties. This role supports clinical staff and ensures smooth patient flow through accurate records and friendly service.

You will answer phones, help patients with directions, protect patient confidentiality under HIPAA, and collaborate with the team to maintain a welcoming, efficient front desk.