Patient Access & Registration Specialist

Palmetto General Hospital; Florida; On-site; USD 32,000 - 44,000; Full time

Job summary

Palmetto General Hospital in Florida seeks a Patient Registrar to greet patients, verify demographics, and collect insurance and financial information for accurate billing across departments.

You will educate patients on financial responsibility, obtain necessary signatures on consent forms, and ensure compliance with HIPAA/EMTALA while collaborating with hospital teams to deliver courteous service.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of relevant experience preferred.
• Proficiency with Microsoft Office and medical systems (e.g., Meditech).

Responsibilities

• Greet and direct patients and visitors to appropriate nursing units and departments.
• Obtain, verify and update patient demographic and regulatory data using various tools and websites.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distribute forms including General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.
• Ensure knowledge and accurate use of policies, procedures, and supporting tools/websites.
• Comply with CMS guidelines including HIPAA, EMTALA, MSP, etc.
• Collaborate with hospital departments to maintain smooth operations.
• Maintain professional and courteous environment respecting cultural diversity.
• Meet performance standards for registration quality, cash collections, confidentiality and customer service.

Skills

Customer service

Communication skills

Financial responsibility

Data collection

Medical terminology

Bilingual (Spanish)

Education

High School Diploma or Equivalent

Job description

Palmetto General Hospital in Florida seeks a Patient Registrar to greet patients, verify demographics, and collect insurance and financial information for accurate billing across departments.

You will educate patients on financial responsibility, obtain necessary signatures on consent forms, and ensure compliance with HIPAA/EMTALA while collaborating with hospital teams to deliver courteous service.