Patient Access & Registration Specialist

Phelps Health; Fishersville (VA); On-site; USD 34,000 - 46,000; Full time

Job summary

Phelps Health in Missouri seeks a Patient Services Representative to greet patients, register information, schedule appointments, verify insurance, and guide patients through the initial healthcare experience.

The role emphasizes HIPAA compliance, accurate data entry, patient billing support, and exceptional customer service, with preference for prior office or call center experience and a Basic Life Support certification.

Qualifications

• High School Diploma or GED required.
• Graduate of an accredited medical receptionist or similar program, or two years in a health care setting preferred.
• American Heart Association, Basic Life Support certification required.

Responsibilities

• Greeting patients and guiding them through initial healthcare steps.
• Register patient information and collect demographics.
• Verify insurance coverage and process eligibility checks.
• Obtain pre-authorizations or referrals as needed.
• Explain insurance benefits and patient financial responsibilities.
• Maintain HIPAA compliance and protect patient confidentiality.
• Collect co-pays, deductibles, and balances per hospital policy.
• Assist patients with navigating the online patient portal.
• Support claims processing and queue maintenance.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Time management

Education

High School Diploma or GED

Medical receptionist program or 2 years healthcare

Tools

EHR Real Time Eligibility

Online patient portal

Job description

Phelps Health in Missouri seeks a Patient Services Representative to greet patients, register information, schedule appointments, verify insurance, and guide patients through the initial healthcare experience.

The role emphasizes HIPAA compliance, accurate data entry, patient billing support, and exceptional customer service, with preference for prior office or call center experience and a Basic Life Support certification.