Patient Services Representative - Float Pool | Full-Time, Day Shift

Phelps Health; Fishersville (VA); On-site; USD 34,000 - 46,000; Full time

Job summary

Phelps Health in Missouri seeks a Patient Services Representative to greet patients, register information, schedule appointments, verify insurance, and guide patients through the initial healthcare experience.

The role emphasizes HIPAA compliance, accurate data entry, patient billing support, and exceptional customer service, with preference for prior office or call center experience and a Basic Life Support certification.

Qualifications

• High School Diploma or GED required.
• Graduate of an accredited medical receptionist or similar program, or two years in a health care setting preferred.
• American Heart Association, Basic Life Support certification required.

Responsibilities

• Greeting patients and guiding them through initial healthcare steps.
• Register patient information and collect demographics.
• Verify insurance coverage and process eligibility checks.
• Obtain pre-authorizations or referrals as needed.
• Explain insurance benefits and patient financial responsibilities.
• Maintain HIPAA compliance and protect patient confidentiality.
• Collect co-pays, deductibles, and balances per hospital policy.
• Assist patients with navigating the online patient portal.
• Support claims processing and queue maintenance.

Skills

Customer service

Data entry

Communication skills

Attention to detail

Time management

Education

High School Diploma or GED

Medical receptionist program or 2 years healthcare

Tools

EHR Real Time Eligibility

Online patient portal

Job description

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life‑saving care or supporting those who do, read on to find your fit in the Phelps Health family.

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General Summary

• Patient Services Representative responsibilities include a wide range of duties aimed at facilitating patient access to healthcare services.These responsibilities generally involvepatient registration, appointment scheduling, insurance verification, and providing information and support to patients.Patient Services Representative in particular, are often the first point of contact for patients, greeting them, collecting necessary information, and guiding them through the initial stages of their healthcare experience.

Essential Duties and Responsibilities

• Creating a welcoming and efficient environment for patients, addressing their needs, and providing support throughout the initial stages of their healthcare journey.
• Collect accurate demographic information (e.g., name, address, phone number, date of birth, insurance information) and enter it into the system. Update existing patient records with any changes Obtains applicable consents and any required form(s) from patient.
• Verify patients’ insurance coverage by contacting insurance providers or EHR Real Time Eligibility, or using online verification systems and ensuring the correct coverage is on the patient’s account.
• Ensure necessary pre-authorizations or referrals for services are obtained. Explain insurance benefits and financial responsibilities to patients.
• Provide exceptional customer service by answering phones promptly and professionally, addressing concerns, and providing information.
• Adhere to all HIPAA regulations and maintain patient confidentiality.
• Collect co-pays, deductibles, co‑insurance, and balance payments in accordance with hospital policy.
• Assures hospital compliance with all regulatory agency requirements.
• Maintains work queues to ensure efficient claims processing, patient satisfaction, and organizational financial health.
• Assists patients with navigating and using the online patient portal.
• Be flexible and adaptive as work assignments and area may shift based on business needs and priorities.

Education

• High School Diploma or GED required.

Work Experience

• Six months of office and/or call center, customer service or healthcare experience preferred.
• Knowledge of computers and other standard office equipment required.
• Proficiency in data entry preferred.
• Graduate of an accredited medical receptionist or similar program, or two years in a health care setting is preferred.

Certification/License

• American Heart Association, Basic Life Support certification required.

Mental/Physical Requirements

• Ability to concentrate, pay close attention to detail and perform duties under time restrictions. Normal mental concentration on variable operations for short periods of time and moderate concentration with repetitive operations for long periods of time. Work involves extensive use of computer with frequent interruptions. Ability to stand, walk, sit and reach. Must be able to assist and transport patients in wheel chairs. Ability to lift 10lbs required.

Working Conditions

• The standard office conditions with more than average noise. Periodic contact with conditions such as fumes, noise, chemicals, hazards, and/or diseases. Ability to work shifts is required.

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself!