Patient Access & Scheduling Specialist

Phelps Health; Rolla, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Phelps Health is seeking a Patient Services Representative to support orthopedics and podiatry. You will greet patients, collect demographics, schedule visits, verify insurance, and explain benefits while guiding them through the intake process.

Join a team focused on accurate data entry, secure handling of information, and responsive customer service in a fast-paced clinic setting. Prior office or call center experience is valued, with a strong emphasis on patient care and collaboration.

Qualifications

• High School Diploma or GED is required.
• Graduate of a medical receptionist program preferred.
• Two years in a healthcare setting is preferred.

Responsibilities

• Register patients and collect demographics and insurance information.
• Schedule appointments and verify patient eligibility in the system.
• Explain insurance benefits and financial responsibilities to patients.
• Collect co-pays, deductibles, and balance payments per policy.
• Maintain HIPAA compliance and protect patient confidentiality.

Skills

Customer service

Data entry

Call center experience

Computer skills

Education

High School Diploma or GED

Graduate of an accredited medical receptionist program

Two years in healthcare setting

Job description

Phelps Health is seeking a Patient Services Representative to support orthopedics and podiatry. You will greet patients, collect demographics, schedule visits, verify insurance, and explain benefits while guiding them through the intake process.

Join a team focused on accurate data entry, secure handling of information, and responsive customer service in a fast-paced clinic setting. Prior office or call center experience is valued, with a strong emphasis on patient care and collaboration.