Patient Access & Registration Specialist

Brown-University-Health-1; Fall River (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health is seeking a Patient Access Specialist to ensure accurate registration, verify insurance eligibility, and communicate financial responsibilities while delivering superior customer service to patients and staff.

The role emphasizes teamwork, adherence to SOPs, HIPAA compliance and effective use of hospital systems to support smooth patient flow and timely payments.

Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for / familiarity with patient access tools, systems, and technologies.
• Excellent customer service/communications skills.
• Comfortable with collection process.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools, software, websites
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Assists patients in establishing secured installments plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Meets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

Skills

Customer service

Communication skills

Education

High School Diploma

Medical Assistant course

Associate degree

Tools

Microsoft Office

Job description

Brown University Health is seeking a Patient Access Specialist to ensure accurate registration, verify insurance eligibility, and communicate financial responsibilities while delivering superior customer service to patients and staff.

The role emphasizes teamwork, adherence to SOPs, HIPAA compliance and effective use of hospital systems to support smooth patient flow and timely payments.