Patient Access & Registration Specialist

Fairview Health Services; Edina (MN); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

PTO

Sick time

Tuition reimbursement

Retirement plan

Early access to earned wages

Job summary

Fairview Health Services in Edina, MN is seeking a Patient Registration Representative to be the first point of contact at our Primary Care, ADS, Sports Medicine and Urgent Care clinics. This 1.0FTE role handles registration, scheduling, and financial processes with a focus on accuracy and patient comfort.

The position involves greeting patients, verifying demographics and insurance, and communicating payment responsibilities.

Qualifications

• High School graduate or equivalent.
• Completion of medical terminology course or equivalent experience and education.

Responsibilities

• Registers and verifies insurance and demographic information with the patient according to established guidelines.
• Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
• Informs patients of insurance coverage co-pays or self-pay policy and documents in patient account for front desk staff.
• Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
• Researches and facilitates patients questions and concerns according to established guidelines and procedures.
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
• Actively participates in creating and implementing improvements.
• May occasionally answer in-coming calls from patients or internal team members to assist in patient care.
• Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.

Skills

Customer service

Communication

Education

High School Diploma

Medical terminology course

Job description

Fairview Health Services in Edina, MN is seeking a Patient Registration Representative to be the first point of contact at our Primary Care, ADS, Sports Medicine and Urgent Care clinics. This 1.0FTE role handles registration, scheduling, and financial processes with a focus on accuracy and patient comfort.

The position involves greeting patients, verifying demographics and insurance, and communicating payment responsibilities.