Patient Access & Registration Specialist

CommonSpirit Health; Council Bluffs (IA); On-site; USD 24,000 - 34,000; Full time

Job summary

CHI Health Mercy Council Bluffs is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and revenue cycle tasks in a hospital setting.

The role requires a High School diploma or GED and about one year of healthcare experience; familiarity with Microsoft Office, data entry, and real-time eligibility verification is expected, with strict HIPAA adherence and strong communication skills.

Qualifications

• High School graduate with GED on hire.
• 1 year healthcare experience; knowledge of patient registration and health insurance verification.

Responsibilities

• Schedule appointments and process medical records.
• Resolve registration or insurance discrepancies.
• Communicate financial responsibilities and collect payments at point of service.
• Answer inquiries and route calls; maintain a professional front-office environment.
• Participate in team huddles to meet productivity and quality benchmarks.

Skills

Patient registration procedures

Insurance payers knowledge

Real-time eligibility verification

HIPAA privacy standards

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel)

Data entry

Job description

CHI Health Mercy Council Bluffs is seeking a Patient Access Representative to be the first point of contact for patients, handling registration, insurance verification, and revenue cycle tasks in a hospital setting.

The role requires a High School diploma or GED and about one year of healthcare experience; familiarity with Microsoft Office, data entry, and real-time eligibility verification is expected, with strict HIPAA adherence and strong communication skills.