Patient Access & Registration Specialist

UNC Health Care; British Woods (NC); On-site; USD 24,000 - 35,000; Full time

Job summary

UNC Health Care is seeking a Patient Access Intake Specialist-Caldwell to ensure accurate patient access processing in ADT and other systems. This full-time, onsite role focuses on accurate data entry, timely processing, and meeting accuracy and timeliness targets.

You will verify ADT information, schedule appointments, complete required forms, and assist with upfront collections while contributing to QA and error reduction.

Qualifications

• Two years of customer service and/or clerical experience.
• High school diploma or GED.
• Ability to handle upfront collections and registration tasks.

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients.
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Skills

Customer service

Clerical experience

Education

High School Diploma or GED

Job description

UNC Health Care is seeking a Patient Access Intake Specialist-Caldwell to ensure accurate patient access processing in ADT and other systems. This full-time, onsite role focuses on accurate data entry, timely processing, and meeting accuracy and timeliness targets.

You will verify ADT information, schedule appointments, complete required forms, and assist with upfront collections while contributing to QA and error reduction.