Patient Access & Registration Specialist

Kettering Health; Beavercreek (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Kettering Health in Beavercreek, OH is seeking a Patient Access professional for a full-time, first-shift role focused on patient registration and exceptional customer service.

You will review outpatient visits for discounts, discuss payer sources and payment options, and assist with Financial Assistance and Medicaid applications as applicable.

Ideal candidates have excellent communication, teamwork, computer literacy, and the ability to work in a fast-paced environment with professionalism.

Qualifications

• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
• Flexible schedule to fit staffing needs.

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

Skills

Communication skills

Team collaboration

Computer literacy

Microsoft Office

Learning software

Customer service

Flexible schedule

Tools

Microsoft Office Suite

Job description

Kettering Health in Beavercreek, OH is seeking a Patient Access professional for a full-time, first-shift role focused on patient registration and exceptional customer service.

You will review outpatient visits for discounts, discuss payer sources and payment options, and assist with Financial Assistance and Medicaid applications as applicable.

Ideal candidates have excellent communication, teamwork, computer literacy, and the ability to work in a fast-paced environment with professionalism.