Patient Access Representative – Part-Time

Kettering Health Network; Centerville (OH); On-site; USD 21,000 - 30,000; Part time

Job summary

Kettering Health Network in Centerville, OH is seeking a Part-time Patient Access specialist to handle patient registration and scheduling support. The role emphasizes exceptional customer service, clear communication, and accurate data entry in a fast-paced healthcare environment.

The ideal candidate will have a high school diploma and one or more years of medical office or customer service experience, with the ability to learn site-specific patient processing software and collaborate across

Qualifications

• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Skills

Excellent communication

Computer skills

Teamwork

Microsoft Office

Flexible schedule

Stress management

Education

High school diploma

Medical office experience

Job description

Kettering Health Network in Centerville, OH is seeking a Part-time Patient Access specialist to handle patient registration and scheduling support. The role emphasizes exceptional customer service, clear communication, and accurate data entry in a fast-paced healthcare environment.

The ideal candidate will have a high school diploma and one or more years of medical office or customer service experience, with the ability to learn site-specific patient processing software and collaborate across