Patient Access & Registration Specialist

Dignity Health; Bakersfield (CA); On-site; USD 34,000 - 43,000; Full time

Job summary

Dignity Health Memorial Hospital in Bakersfield, California, is seeking a Patient Registration Representative to welcome patients, collect demographics, verify insurance, and explain hospital policies and patient rights.

You will work with the registration team to ensure accurate data entry and regulatory compliance while delivering exceptional customer service during the patient journey.

Qualifications

• Customer service experience in healthcare or hospital setting is helpful.
• Strong attention to detail in data entry and insurance information.
• Clear communication with patients and families is essential.

Responsibilities

• Register patients and collect accurate demographics and contact information.
• Verify insurance benefits and determine patient financial liability at registration.
• Explain hospital policies and patient rights to families and obtain signatures where required.
• Enter data into the ADT system accurately and ensure documentation is complete.
• Scan and file all required documents and printed materials.
• Comply with EMTALA, HIPAA, and other regulatory requirements during registration.

Skills

Customer service

Attention to detail

Effective communication

Education

High School Diploma or GED

Job description

Dignity Health Memorial Hospital in Bakersfield, California, is seeking a Patient Registration Representative to welcome patients, collect demographics, verify insurance, and explain hospital policies and patient rights.

You will work with the registration team to ensure accurate data entry and regulatory compliance while delivering exceptional customer service during the patient journey.