Patient Access Lead - Registration & Team Training

Penn Medicine, University of Pennsylvania Health System; Lebanon (Lebanon County); On-site; USD 36,000 - 54,000; Full time

Job summary

Penn Medicine in Pennsylvania is seeking a Customer Service Specialist to support the Revenue Cycle department. You will handle patient inquiries, verify information, and assist with scheduling to ensure smooth registration processes.

Qualified candidates have at least 1 year in customer service, experience with an EMR system (Epic preferred), and strong communication skills. This is a full-time on-site role offering comprehensive benefits.

Qualifications

• 1+ year experience as a Customer Service Specialist.
• Experience in Revenue Cycle in a Hospital/Medical Office setting.
• Experience with basic clerical tasks in a highly customer-oriented environment.

Responsibilities

• Serve as the first line resource for registration staff and maintain knowledge of staff procedures.
• Perform insurance verification and scheduling tasks.
• Maintain proficiency in all areas of Registration.
• Provide onboarding and ongoing training to employees as directed.
• Disseminate information to staff and resolve issues with processes.
• Assist in interviewing potential employees and special projects.

Skills

Customer service

Communication

multitasking

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine in Pennsylvania is seeking a Customer Service Specialist to support the Revenue Cycle department. You will handle patient inquiries, verify information, and assist with scheduling to ensure smooth registration processes.

Qualified candidates have at least 1 year in customer service, experience with an EMR system (Epic preferred), and strong communication skills. This is a full-time on-site role offering comprehensive benefits.