Patient Access Team Lead: Elevate Service & Registration

OakBend Medical Center; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

OakBend Medical Center in Houston, TX seeks a Patient Access Team Lead to model teamwork and provide exceptional customer service while guiding the registration process.

You will oversee timely and accurate registrations, verify benefits, obtain authorizations, educate patients, and ensure smooth operations. The role also includes coaching staff, performing accuracy checks, and supporting technical needs on special projects.

Qualifications

• High school diploma and/or some college; relevant experience in lieu of High School Diploma/GED education will be considered.
• Supervisory experience, 1-3 years healthcare registration experience required.
• Typing 35 words per minute.
• Excellent computer skills.
• Excellent communication and interpersonal skills required.
• Ability to educate/train groups and individuals.

Responsibilities

• Timely and accurate registrations.
• Complete benefit verifications.
• Patient education regarding benefits.
• Appropriate authorizations for services.
• Exceptional customer service.
• Registration accuracy checks/controls; training, coaching, and motivating coworkers; assisting with technical and support needs; and special projects as assigned by management.

Skills

Typing speed

Computer skills

Communication skills

Interpersonal skills

Training groups

Education

High school diploma / some college

Job description

OakBend Medical Center in Houston, TX seeks a Patient Access Team Lead to model teamwork and provide exceptional customer service while guiding the registration process.

You will oversee timely and accurate registrations, verify benefits, obtain authorizations, educate patients, and ensure smooth operations. The role also includes coaching staff, performing accuracy checks, and supporting technical needs on special projects.