Patient Access & Registration Experience Specialist

Pinehurst Resort; Pinehurst (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Pinehurst Resort in North Carolina is seeking a Patient Access Service Specialist to deliver exceptional customer service while supporting daily operations of the Patient Access/Business Office.

This role serves as the primary point of contact for patients and caregivers, ensuring accurate registration, efficient workflow, and a positive patient experience. Strong data entry, communication, and HIPAA compliance are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; prior clerical or healthcare front office experience preferred.
• Proficiency in Microsoft Office and electronic practice management systems.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Demonstrated ability to multitask, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Greet patients & caregivers in a professional & courteous manner; collect, verify, & update demographic & insurance information.
• Accurately enter patient data into the practice management system and ensure completeness of registration.
• Communicate patient information effectively with clinical and administrative staff to support continuity of care.
• Collect co-pays, outstanding balances, and payments; provide receipts and required documentation.
• Address patient questions, concerns, and requests in a timely and service-oriented manner.
• Schedule appointments, including walk-in clinic visits, in accordance with clinic protocols.
• Perform end-of-day reconciliation, including balancing transactions, preparing deposits, and generating reports.
• Maintain strict compliance with HIPAA regulations and protect patient confidentiality at all times.
• Adapt to a fast-paced environment while maintaining accuracy, professionalism, and efficiency.
• Perform additional duties as assigned to support departmental and organizational goals.

Skills

Data entry

Customer service

Communication

HIPAA compliance

Multitasking

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Practice management system

Job description

Pinehurst Resort in North Carolina is seeking a Patient Access Service Specialist to deliver exceptional customer service while supporting daily operations of the Patient Access/Business Office.

This role serves as the primary point of contact for patients and caregivers, ensuring accurate registration, efficient workflow, and a positive patient experience. Strong data entry, communication, and HIPAA compliance are essential in a fast-paced environment.