Patient Access & Registration Coordinator

CommonSpirit Health; London (KY); On-site; USD 22,000 - 31,000; Full time

Job summary

Saint Joseph London is seeking a Patient Access/Registration Specialist to perform patient registration and admitting duties across hospital access points, ensuring accurate demographics, insurance verification, and timely data capture in the EHR.

Responsibilities include documenting patient information, assessing financial responsibility, scheduling appointments, and handling inquiries with professionalism to support a positive patient experience.

Qualifications

• High School Graduate (upon hire)
• High School GED (upon hire)
• 1 year of customer service experience (preferred)

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Customer service

Communication

Education

High School Graduate

High School GED

Job description

Saint Joseph London is seeking a Patient Access/Registration Specialist to perform patient registration and admitting duties across hospital access points, ensuring accurate demographics, insurance verification, and timely data capture in the EHR.

Responsibilities include documenting patient information, assessing financial responsibility, scheduling appointments, and handling inquiries with professionalism to support a positive patient experience.