Patient Access & Registration Associate – Sign-On Bonus Eligible

Optum; Cambridge (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Comprehensive benefits package

Equity stock purchase and 401k

Job summary

Optum in Cambridge, MN is seeking an experienced front desk registration associate to greet patients, collect demographic and insurance information, and enter data into the EMR. You will direct patients to their appointment, assist with scheduling add-ons, and resolve registration issues to ensure smooth patient flow.

The role requires 6+ months of customer service in a medical setting, proficiency with Microsoft Office, and a rotating daytime schedule.

Qualifications

• 6+ months of customer service experience in an office/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work the following 4-week rotating schedule from 7:00am - 3:30pm.
• Must be 18 years of age or older.

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents, any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Verifies insurance eligibility and benefits information for payers
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available
• Screening and approving patients for financial assistance programs
• Assists and counsel's patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assist patient in completion of request for information forms
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Optum in Cambridge, MN is seeking an experienced front desk registration associate to greet patients, collect demographic and insurance information, and enter data into the EMR. You will direct patients to their appointment, assist with scheduling add-ons, and resolve registration issues to ensure smooth patient flow.

The role requires 6+ months of customer service in a medical setting, proficiency with Microsoft Office, and a rotating daytime schedule.