Patient Access Associate: Care Connector

Optum; Minneapolis (MN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

$750 sign-on bonus for external.applic

Job summary

Optum is hiring at 800 E 28th St, Minneapolis, MN. This role involves greeting patients, collecting demographics and insurance data, checking in, and guiding patients to appointments while registering for accounts and explaining financial assistance when needed.

The position requires 6+ months of office/hospital customer service, proficiency with Microsoft Office, and ability to work day and evening hours, including weekends and per diem shifts.

Qualifications

• 6+ months of customer service experience in an office/hospital setting.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work day & evening hours, Monday - Friday for the first 3 weeks after hire in alignment with the training schedule.
• Ability to work on a Per Diem basis within 1st, 2nd or 3rd shift, including weekends.
• Must be 18 years of age OR older.

Responsibilities

• Greet and welcomes patient in person.
• Collects demographic and insurance information.
• Checks in and interview patients to complete appropriate paperwork.
• Directs patient to their appointment or procedure.
• May assist in scheduling add-on appointments.
• Document any issues and resolutions in electronic medical record.

Skills

Customer service

Microsoft Office

Flexible schedule

Per diem availability

Tools

Epic

Job description

Optum is hiring at 800 E 28th St, Minneapolis, MN. This role involves greeting patients, collecting demographics and insurance data, checking in, and guiding patients to appointments while registering for accounts and explaining financial assistance when needed.

The position requires 6+ months of office/hospital customer service, proficiency with Microsoft Office, and ability to work day and evening hours, including weekends and per diem shifts.