Patient Access Registrar | Epic & Lean-Driven Admin

Salem Health Hospitals & Clinics; Salem (OR); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Descripción de la vacante

Salem Health Hospitals & Clinics in Salem, OR, is seeking an Administrative/Clerical Support professional for a full-time, 40-hour-week position in the Access Services department. The role involves registering patients, verifying insurance, and ensuring accurate billing using the Epic EMR system.

The successful candidate will have at least 1 year in a fast-paced service environment, with proficiency in MS Office and a focus on customer service.

Formación

• 1 year of experience in a fast-paced customer service environment with data entry.
• Experience with Epic or other electronic medical record (EMR) systems is preferred.

Responsabilidades

• Courteously admit and register patients, capturing demographic, financial and insurance information.
• Verify insurance eligibility, obtain authorizations, and ensure correct billing with online tools and phone verification.
• Manage and resolve registration errors by reviewing daily work queues.
• Utilize the Epic system for registration tasks including check-in and encounter verification.
• Provide exceptional customer service following AIDET principles and assist patients, visitors and staff.
• Participate in training, support team skill development, and update standard work procedures.
• Engage in Lean/Kaizen process improvements and quality assurance activities.

Conocimientos

Customer service

Data entry

Keyboard skills

Epic/EMR proficiency

MS Office

Herramientas

Epic EMR

MS Office

Descripción del empleo

Salem Health Hospitals & Clinics in Salem, OR, is seeking an Administrative/Clerical Support professional for a full-time, 40-hour-week position in the Access Services department. The role involves registering patients, verifying insurance, and ensuring accurate billing using the Epic EMR system.

The successful candidate will have at least 1 year in a fast-paced service environment, with proficiency in MS Office and a focus on customer service.