Patient Access Registrar — Compassionate Front Desk

Yale New Haven Health Services Corp.; New London (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Yale New Haven Health Services Corp. in Connecticut seeks a Registrar to provide access to healthcare by interviewing patients, collecting demographic and financial information, and handling co-pays.

The role includes ICD(X) coding and screening for medical necessity, with on-site documentation and collaboration with other departments. Strong keyboarding, computer, and customer service skills are essential, along with knowledge of medical terminology and accurate record keeping.

Qualifications

• High school diploma or equivalent required.
• Experience with keyboarding, computers, and basic data entry.
• Excellent customer service skills and ability to communicate clearly.
• Familiarity with medical terminology and basic math logic.

Responsibilities

• Conducts interviews with patients in person or by phone.
• Obtains accurate demographic and financial information.
• Collects co-pays.
• Performs ICD(X) coding.
• Performs medical necessity screening and communicates with physician's office to obtain correct diagnosis.
• Prepares all related forms, patient card and ID bracelet.
• Receives and disseminates information from other departments, physicians, and patients.
• Prepares documentation for each patient visit based on visit type.
• Meets performance expectations for customer service, teamwork, and resource utilization.
• Performs other duties as assigned to ensure smooth operation of the department/unit.

Skills

Keyboarding skills

Computer experience

Customer service

Medical terminology

Education

High school diploma

Job description

Yale New Haven Health Services Corp. in Connecticut seeks a Registrar to provide access to healthcare by interviewing patients, collecting demographic and financial information, and handling co-pays.

The role includes ICD(X) coding and screening for medical necessity, with on-site documentation and collaboration with other departments. Strong keyboarding, computer, and customer service skills are essential, along with knowledge of medical terminology and accurate record keeping.