Patient Access & Registration Specialist

Yale New Haven Health; Westerly (RI); On-site; USD 35,000 - 45,000; Full time

Job summary

Yale New Haven Health is seeking a Patient Access Representative in Westerly, Rhode Island. The role is essential in providing a welcoming atmosphere for patients as they register for care and requires a strong emphasis on customer satisfaction and accurate registration practices.

Qualified candidates will possess a high school diploma or G.E.D., along with customer service experience. Skills in medical terminology and interpersonal communication are critical. The position also supports safety initiatives and operations within the hospital.

Qualifications

• Experience in a professional setting with customer service responsibility preferred.
• A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred.

Responsibilities

• Achieve and maintain registration information completeness/accuracy.
• Support customer satisfaction initiatives.
• Facilitate Time of Service Collection according to policy.
• Attend all required safety training programs.
• Follow hospital exposure control plans for safety.
• Demonstrate respect and regard for all patients and staff.

Skills

Medical terminology

Computer experience

Insurance experience

Strong telephone and interpersonal communication skills

Outstanding customer service skills

Team-building skills

Education

High school diploma or G.E.D.

B.S./B.A. or A.A. degree, or some college preferred

Job description

Yale New Haven Health is seeking a Patient Access Representative in Westerly, Rhode Island. The role is essential in providing a welcoming atmosphere for patients as they register for care and requires a strong emphasis on customer satisfaction and accurate registration practices.

Qualified candidates will possess a high school diploma or G.E.D., along with customer service experience. Skills in medical terminology and interpersonal communication are critical. The position also supports safety initiatives and operations within the hospital.