Patient Access & Referrals Coordinator

Whitman-Walker; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Job summary

Whitman-Walker seeks a Medical Office Assistant to support the patient care team in coordinating scheduling, referrals, prior authorizations, and records across internal and external services. You will help patients navigate the health system, complete forms, and track services and prescriptions in the EMR.

You will work with diverse patient populations, maintain HIPAA-compliant records, and communicate with clinicians, insurers, and patients to ensure smooth access to care.

Qualifications

• 2+ years of work experience in a medical setting.
• High school diploma required; bachelor’s degree preferred.
• Experience with diverse populations and HIV care preferred.

Responsibilities

• Coordinate patient scheduling, referrals, and prior authorizations.
• Maintain EMR records with accuracy and HIPAA compliance.
• Communicate with patients, clinicians, and insurers to obtain authorizations.
• Assist with radiology and home health coordination.

Skills

Customer service

Time management

Written and verbal communication

Independence

HIPAA compliance knowledge

Education

High school diploma or equivalent

Bachelor’s degree preferred

Medical Assistant Diploma/Certificate preferred

Tools

eCW (eClinicalWorks)

CPT-4/ICD coding knowledge

EMR systems experience

Job description

Whitman-Walker seeks a Medical Office Assistant to support the patient care team in coordinating scheduling, referrals, prior authorizations, and records across internal and external services. You will help patients navigate the health system, complete forms, and track services and prescriptions in the EMR.

You will work with diverse patient populations, maintain HIPAA-compliant records, and communicate with clinicians, insurers, and patients to ensure smooth access to care.