Patient Access & Intake Specialist

Jobtailor; United States; On-site; USD 48,000 - 56,000; Full time

Job summary

CHC is seeking a Medical Office Coordinator to manage patient intake, verify demographics and insurance, and coordinate referrals and new patient appointments. You will support provider schedules, answer calls, maintain medical records, and collaborate with the care team to deliver a seamless, patient-centered experience.

Strong communication, multitasking, and familiarity with EMR systems are essential. Previous medical office experience preferred; HS diploma required, two years preferred.

Qualifications

• High school diploma or equivalent (required).
• Associate degree preferred.
• 1–2 years of experience in a medical office or similar environment (preferred).
• Comfort working with electronic medical records (EMR) systems.
• Medical assistant certification is a plus.
• Strong communication skills and the ability to juggle multiple priorities with care and accuracy.
• Genuine interest in supporting patients through a healthcare journey.

Responsibilities

• Serve as a liaison between CHC and referring provider offices regarding referrals and new patient appointments.
• Coordinate provider schedules to ensure timely scheduling of new patients with the right specialists.
• Verify patient demographic and insurance information and gather medical records to complete the intake process.
• Answer and direct incoming calls, take accurate messages, and manage hospital consult requests.
• Maintain medical records through scanning, filing, and organizing patient documentation.
• Manage correspondence, mail, and medical records requests, including coordination with outside offices.
• Collaborate with care team members to ensure a seamless, well-coordinated patient experience.
• Support quality improvement efforts that make care more efficient and patient-friendly.

Skills

EMR systems proficiency

Patient intake coordination

Medical records management

Strong communication skills

Multitasking

Empathy

Education

High school diploma or equivalent

Associate degree

Medical Assistant Certification

Tools

EMR Software

Job description

CHC is seeking a Medical Office Coordinator to manage patient intake, verify demographics and insurance, and coordinate referrals and new patient appointments. You will support provider schedules, answer calls, maintain medical records, and collaborate with the care team to deliver a seamless, patient-centered experience.

Strong communication, multitasking, and familiarity with EMR systems are essential. Previous medical office experience preferred; HS diploma required, two years preferred.