Patient Access & Front Desk Manager

Whitman-Walker Health; Northern (KY); Hybrid; USD 54,000 - 68,000; Full time

Job summary

Whitman-Walker Health is seeking a Client Services Front Desk Manager to lead front desk operations across all locations. This on-site, full-time role emphasizes patient access, registration, scheduling, insurance verification, and revenue cycle tasks in a fast-paced clinical setting.

The CSFM will supervise Client Services Representatives, coordinate staff scheduling, ensure HIPAA compliance, and collaborate with clinical and administrative partners to optimize patient flow and service quality

Qualifications

• Three years of medical/behavioral health setting experience.
• Two years of lead or supervisory experience.
• Experience with patient registration, insurance verification, and scheduling.
• Ability to analyze workflows and coach staff.
• Knowledge of HIPAA requirements.

Responsibilities

• Directs day-to-day CSRs operations and coaching.
• Manages staff scheduling and timekeeping.
• Recruits and trains CSRs.
• Ensures front desk coverage during all hours.
• Escalates issues with management and partners.
• Uses EMR dashboards to monitor performance.

Skills

Customer service

Leadership

Communication

HIPAA compliance

EMR systems

Education

Associate degree or equivalent

Tools

EPIC EMR

Job description

Whitman-Walker Health is seeking a Client Services Front Desk Manager to lead front desk operations across all locations. This on-site, full-time role emphasizes patient access, registration, scheduling, insurance verification, and revenue cycle tasks in a fast-paced clinical setting.

The CSFM will supervise Client Services Representatives, coordinate staff scheduling, ensure HIPAA compliance, and collaborate with clinical and administrative partners to optimize patient flow and service quality