Patient Access & Referral Coordinator

Ochsner Health; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health is seeking a referral management coordinator to oversee high-end access navigation, coordinating referrals, and delivering exceptional customer service to patients and providers. You will work with the Regional Referral Center and Clinic Concierge to streamline appointment scheduling and improve access for care.

Ideal candidates will have at least 2 years of experience in appointment scheduling or customer service, strong computer skills, and the ability to work collaboratively

Qualifications

• Must have data entry and retrieving information skills.
• Effective verbal and written communication abilities.
• Proficient with Windows-style applications and role-specific software.

Responsibilities

• Performs direct outreach to targeted patients and schedules appointments with internal departments to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to patients and providers via web tools.

Skills

Data entry

Verbal communication

Written communication

Windows applications

Interpersonal skills

Time management

Collaboration

Judgment

Education

High School diploma or equivalent

Bachelor's degree (preferred)

Job description

Ochsner Health is seeking a referral management coordinator to oversee high-end access navigation, coordinating referrals, and delivering exceptional customer service to patients and providers. You will work with the Regional Referral Center and Clinic Concierge to streamline appointment scheduling and improve access for care.

Ideal candidates will have at least 2 years of experience in appointment scheduling or customer service, strong computer skills, and the ability to work collaboratively