Patient Access & Referral Navigator

Ochsner Health; Breaux Bridge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ochsner Health is seeking a Referral Navigator to manage access and referrals, coordinating with the Regional Referral Center and Clinic Concierge to ensure smooth patient flow. This role emphasizes high-quality customer service, accurate data entry, and proactive communication with patients and providers.

The ideal candidate will have a high school diploma with 2+ years in scheduling or related roles, proficiency in Windows applications, strong communication, and the ability to work with

Qualifications

• Must have data entry and information retrieval skills.
• Excellent verbal and written communication abilities.
• Proficient with Windows-based applications and standard software used in clinics.
• Strong interpersonal and time management abilities.
• Ability to collaborate with multiple departments and exercise sound judgment.

Responsibilities

• Performs outreach to patients and schedules appointments, coordinating with internal teams.
• Manages referrals via online work queues.
• Provides exceptional customer service and navigation support to patients and providers.
• Maintains organized records to facilitate information flow.
• Collaborates with clinical departments to meet patient needs.
• Other duties as assigned.

Skills

Computer skills

Verbal communication

Written communication

Windows proficiency

Interpersonal skills

Time management

Cross-department collaboration

Decision making

Education

High School diploma

Bachelor’s degree preferred

Job description

Ochsner Health is seeking a Referral Navigator to manage access and referrals, coordinating with the Regional Referral Center and Clinic Concierge to ensure smooth patient flow. This role emphasizes high-quality customer service, accurate data entry, and proactive communication with patients and providers.

The ideal candidate will have a high school diploma with 2+ years in scheduling or related roles, proficiency in Windows applications, strong communication, and the ability to work with