Care Access Concierge

Ochsner Health; Breaux Bridge (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Ochsner Health in Louisiana is seeking a referral navigation specialist to manage high-end access and appointment scheduling while delivering exceptional customer service to patients and providers. The role supports referral workflows via online queues and phone tools, collaborating with the Regional Referral Center and Clinic Concierge.

The position requires a High School diploma (Bachelor's degree preferred) and at least 2 years of related experience.

Qualifications

• Requires High School diploma or equivalent; Bachelor’s degree preferred.
• 2 years’ experience in appointment scheduling, customer service, or related field.
• Proficient with Windows-style applications and standard software packages.

Responsibilities

• Outreach to patients to schedule appointments and coordinate access.
• Manage referrals via online work queues and collaborate with internal departments.
• Provide excellent customer service and navigation support through web tools.
• Maintain organized records to support information retrieval and workflow.

Skills

Appointment scheduling

Customer service

Referral management

Data entry

Windows applications

Interpersonal skills

Time management

Collaboration

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM software

Office/Windows

Job description

Ochsner Health in Louisiana is seeking a referral navigation specialist to manage high-end access and appointment scheduling while delivering exceptional customer service to patients and providers. The role supports referral workflows via online queues and phone tools, collaborating with the Regional Referral Center and Clinic Concierge.

The position requires a High School diploma (Bachelor's degree preferred) and at least 2 years of related experience.