Patient Access & Records Specialist

Advocate Health; Macon (GA); On-site; USD 34,000 - 44,000; Full time

Job summary

Advocate Health in Georgia seeks a detail-oriented patient access associate to manage registration and scheduling. You will create the electronic health record base, verify demographics, insurance, and collect co-pays, ensuring HIPAA compliance and accurate billing.

You will explain insurance coverage to patients, coordinate with physicians and staff, and maintain confidentiality while delivering exceptional customer service in a fast-paced healthcare environment.

Qualifications

• High School Graduate.
• HIPAA compliance knowledge.
• Strong communication and customer service.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Create the initial electronic health record that forms the patient medical record base.
• Check in and register patients; verify demographics and insurance information.
• Discuss and collect co-pays; ensure timely payment and billing accuracy.
• Maintain confidentiality per HIPAA and privacy regulations.
• Coordinate appointments, test preparations, and patient instructions.
• Greet patients, respond to routine requests, and provide assistance as needed.
• Monitor and manage electronic health record work queues per department processes.

Skills

Excellent customer service

Attention to detail

Effective communication

Independent problem solving

Ability to work under pressure

Computer literacy, EPIC EMR

HIPAA compliance knowledge

Multitasking

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet browser

Phone technology

Job description

Advocate Health in Georgia seeks a detail-oriented patient access associate to manage registration and scheduling. You will create the electronic health record base, verify demographics, insurance, and collect co-pays, ensuring HIPAA compliance and accurate billing.

You will explain insurance coverage to patients, coordinate with physicians and staff, and maintain confidentiality while delivering exceptional customer service in a fast-paced healthcare environment.