Patient Access & Records Specialist

Advocate Health Care; Elgin (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health Care in Illinois is seeking a Patient Access Representative to support patient intake and registration. You will create the initial electronic health record, verify demographics and insurance, and collect co-pays, helping ensure timely payment and accurate billing.

You will explain insurance basics, comply with HIPAA and EMTALA, coordinate appointments, assist with transportation and interpreter services, and maintain a patient-friendly environment while managing EHR work queues.

Qualifications

• Knowledge of HIPAA and federal/state regulations.
• Ability to manage high-volume workload with interruptions.
• Excellent customer service and communication skills.

Responsibilities

• Create the initial electronic health record foundation for the patient record.
• Register patients and verify demographics, insurance, and collect co-pays.
• Explain insurance basics and refer patients to Financial Advocates.
• Ensure compliance with HIPAA, EMTALA, and related regulations.
• Schedule appointments and provide test prep and arrival instructions.
• Provide welcoming service and handle calls, directions, transportation, interpreter services.
• Monitor and manage EHR work queues per department process.

Skills

HIPAA compliance

EPIC EMR

Insurance verification

Customer service

Communication skills

Attention to detail

Education

High School Graduate

Tools

Microsoft Office

Internet browser

Phone technology

Insurance verification tools

Job description

Advocate Health Care in Illinois is seeking a Patient Access Representative to support patient intake and registration. You will create the initial electronic health record, verify demographics and insurance, and collect co-pays, helping ensure timely payment and accurate billing.

You will explain insurance basics, comply with HIPAA and EMTALA, coordinate appointments, assist with transportation and interpreter services, and maintain a patient-friendly environment while managing EHR work queues.