Patient Access Quality & Training Lead

Southwoods Health; Boardman (OH); On-site; USD 48,000 - 65,000; Full time

Job summary

Southwoods Health is seeking a Patient Access Quality and Development Coordinator to oversee quality standards, training programs, and workforce strategies within our Boardman-based Scheduling and Call Center operations.

The role conducts performance reviews, delivers coaching, and supervises staff to ensure an exceptional patient experience. A high school diploma is required; healthcare admin education preferred, with strong analytical and communication skills.

Qualifications

• High School Diploma or GED required; higher education preferred.
• Experience in QA auditing, staff development, or performance improvement.
• Experience in healthcare patient access, call centers, or medical scheduling preferred but not required.
• Proficiency with Microsoft Office; EMR or workforce tools a plus.

Responsibilities

• Quality Assurance: Audit scheduling accuracy, protocol compliance, and patient communication in calls and EMR entries.
• Staff Training & Onboarding: Design and deliver targeted training and EMR workflow programs for new hires and staff.
• Coaching & Feedback: Provide objective performance insights and deliver constructive coaching to team members.
• Knowledge Management: Update the department Knowledge Management System to keep provider protocols current.
• Workforce Management: Analyze call volumes and schedules to recommend staffing adjustments.
• Team Leadership: Supervise staff, set daily priorities, and perform performance evaluations.

Skills

Analytical skills

Organizational skills

Presentation skills

Feedback and coaching

Discretion

Education

High School Diploma or GED

Healthcare Administration education

Tools

Microsoft Office

EMR software

Call center systems

Workforce management tools

Job description

Southwoods Health is seeking a Patient Access Quality and Development Coordinator to oversee quality standards, training programs, and workforce strategies within our Boardman-based Scheduling and Call Center operations.

The role conducts performance reviews, delivers coaching, and supervises staff to ensure an exceptional patient experience. A high school diploma is required; healthcare admin education preferred, with strong analytical and communication skills.