Coordinator - Primary Care Scheduling

Southwoods Health; Boardman (OH); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Southwoods Health in Boardman, OH is hiring a Coordinator - Primary Care Scheduling to oversee daily scheduling operations in our in-office call center. You will supervise the scheduling team, monitor performance metrics, and ensure accurate patient demographics and insurance verification in our systems.

Responsibilities include coordinating physician office templates, onboarding new practices, coordinating with IT for phone queue issues, and supporting pre-service workflows to deliver an

Formación

• Education: High School Diploma or GED; higher education in healthcare administration or business preferred.
• Experience: prior healthcare scheduling, patient access, physician practice, or call center experience required.
• Leadership: experience as supervisor, team lead, or coordinator supporting multiple medical specialties preferred.
• Core competencies: effective communication, problem solving, and analytical skills with attention to detail; ability to manage competing priorities.

Responsabilidades

• Oversee daily specialty scheduling workflows, message clinical teams, manage voicemails and phone queues to maintain high service.
• Manage employee schedules, approve timekeeping and PTO, coordinate team shifts to cover high-volume gaps.
• Hire, onboard, and train team members on provider protocols and workflows with Training Coordinator support.
• Monitor metrics and audit data entries for accurate demographics and insurance verification.
• Build relationships with Southwoods specialty offices, update provider templates, onboarding new practices.
• Partner with IT to resolve phone queue issues and assist with Meditech EMR update testing.

Conocimientos

Healthcare scheduling

Call center experience

Patient access

Insurance verification workflows

Team supervision

Communication skills

Educación

High School Diploma or GED

Bachelor's degree in Healthcare Administration or related field

Descripción del empleo

Position:Coordinator - Primary Care Scheduling

Location: Boardman, OH

Job Id:3076

# of Openings:1

Coordinator - Primary Care Scheduling

Southwoods Health is hiring a Coordinator - Primary Care Scheduling to work full-time in our call center at our main office in Boardman, located at the Southwoods Executive Centre.

This role supervises daily Primary Care Scheduling activities—including scheduling, phone management, pre-service workflows, and pre-registration. The Coordinator oversees team personnel, monitors performance metrics, updates provider scheduling protocols, and ensures full department coverage to maintain an excellent patient experience.

Core Responsibilities

• Daily Operations: Oversee daily specialty scheduling workflows, task messaging to clinical teams, voicemail inboxes, and phone queues to maintain high customer service standards.


• Staff Supervision: Manage employee schedules, approve timekeeping/PTO, coordinate team shifts to handle high-volume gaps, and complete performance appraisals.


• Training & Development: Hire, onboard, and train team members on complex provider protocols and workflows, partnering with the Training Coordinator to develop training guides.


• Performance & Quality Assurance: Monitor operational metrics and audit data entries to ensure highly accurate demographic and insurance verification information.


• Relationship Management: Build strong working relationships with Southwoods specialty physician offices, manage provider template updates, and assist in onboarding new practices.


• Technical Support: Partner with IT to resolve phone queue issues and assist with Meditech EMR update testing.

Qualifications & Requirements

• Education: High School Diploma or GED required. Higher education in Healthcare Administration, Business, or a related field is preferred.


• Experience: Prior healthcare scheduling, patient access, physician practice, or call center experience is required. Candidates must possess baseline knowledge of medical registration and insurance verification workflows.


• Leadership Skills: Prior experience as a supervisor, team lead, or coordinator supporting multiple medical specialties is highly preferred.


• Core Competencies: Effective communication, problem-solving, and analytical skills with exceptional attention to detail. Proven ability to handle competing priorities while maintaining a supportive team environment.

Schedule & Setting

• Status: Full-time, in-office


• Hours: Monday – Friday, Day Shift


• Location: Boardman, OH (Southwoods Executive Centre)