Patient Access Pro: Welcome Patients & Streamline Scheduling

LCMC Health; New Orleans (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Patient Access Representative to welcome patients and families, schedule appointments, verify insurance, and help explain financial responsibilities to ensure a smooth start to care.

You will register patients, update demographics, support admissions and bed placement, connect patients with financial assistance resources, and collaborate with clinical teams to deliver a compassionate, accurate registration experience.

Qualifications

• High school diploma or GED required.
• 2 years of customer service/healthcare experience preferred.

Responsibilities

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Skills

Customer service

Communication

Problem-solving

Multitasking

Organization

Education

High School Diploma or GED

Job description

LCMC Health in New Orleans is seeking a Patient Access Representative to welcome patients and families, schedule appointments, verify insurance, and help explain financial responsibilities to ensure a smooth start to care.

You will register patients, update demographics, support admissions and bed placement, connect patients with financial assistance resources, and collaborate with clinical teams to deliver a compassionate, accurate registration experience.