Patient Access Representative II - Arlington Heights, IL

Endeavor Health; Arlington Heights (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free Parking

Tuition Reimbursement

Wellness Plan

HSA Options

Retirement Match

Paid Time Off

Community Involvement

Job summary

Endeavor Health in Arlington Heights, IL is seeking a Patient Access Representative II to manage registrations and scheduling with a focus on accuracy and patient experience.

You will verify insurance, collect demographics, and support clinical departments. The role includes weekday hours with occasional Saturday coverage and benefits typical of full-time hospital staff.

Qualifications

• Associates degree in health administration is preferred.
• Previous experience in patient access, healthcare administration, or a related field is required.

Responsibilities

• Greet and assist patients during the registration process with courtesy and professionalism.
• Enter patient demographics and insurance data accurately into the EHR system.
• Assist with complex registrations and problem-solving.
• Schedule patient appointments across departments, coordinating with staff and patients.
• Verify insurance coverage and eligibility, ensuring data accuracy.
• Communicate clearly with patients about registration, scheduling, and financial responsibilities.
• Resolve patient concerns and escalate when needed to promote a positive experience.
• Identify process improvements to enhance the patient experience.

Skills

Customer service

Scheduling

Communication

Problem-solving

Healthcare administration

Education

Associates Degree Health Administration

Job description

Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• - Sign on bonus: N/A
• - Position: Patient Access Representative II
• - Location: Arlington Heights, IL
• - Full Time/Part Time: Full-Time
• - Hours: Monday-Friday: 9:00 am - 5:30 pm
• - Required Travel: No
• - One Saturday every six weeks: 9:00 am -1:00 pm

A Brief Overview:

The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What you will do:

• - Greet and assist patients in a courteous and professional manner during the registration process.
• - Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• - Assist with more complex registration scenarios and problem-solving
• - Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• - Handle scheduling for specialized services and follow-up appointments.
• - Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
• - Collaborate with insurance providers and billing teams to address insurance-related issues.
• - Assist with resolving complex insurance verification cases.
• - Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• - Ensure clear and effective communication with patients to address their questions and concerns.
• - Handle patient concerns and escalations, resolving issues effectively.
• - Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
• - Help patients feel comfortable and informed during the registration and scheduling process.
• - Assist in identifying process improvements to enhance patient experience.

What you will need:

• - Associates Degree Health Administration Preferred
• - Previous experience in patient access, healthcare administration, or a related field is required.

Benefits:

• - Career Pathways to Promote Professional Growth and Development
• - Various Medical, Dental, and Vision options
• - Tuition Reimbursement
• - Free Parking at designated locations
• - Wellness Program Savings Plan
• - Health Savings Account Options
• - Retirement Options with Company Match
• - Paid Time Off
• - Community Involvement Opportunities