Patient Access Pro — Front Desk & Care Coordination

PT Solutions; Illinois; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Performance-based incentives

Professional development

Career progression nationwide

PTO / Sick Leave or EIB accrual

Endurance race reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience across Elmhurst, Hinsdale, Westchester, and Willowbrook.

You will support clinic operations, coordinate care with therapists, uphold HIPAA and billing processes, and collaborate on special projects while growing your career within a nationwide physical therapy

Qualifications

• At minimum, a High School or GED diploma.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payment processing

EMR systems

Education

High School diploma

Tools

EMR software

Microsoft Office

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience across Elmhurst, Hinsdale, Westchester, and Willowbrook.

You will support clinic operations, coordinate care with therapists, uphold HIPAA and billing processes, and collaborate on special projects while growing your career within a nationwide physical therapy