Patient Access & Clinic Experience Specialist

PT Solutions; Sandy Springs (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Professional development programs

Career progression with nationwide PTs

PTO and Sick Leave or EIB accrual

Endurance race entry fee reimbursement

Job summary

PT Solutions is seeking a Patient Access Coordinator to greet patients, manage check-in/check-out, verify information, and schedule follow-ups. You will handle payments and explain financial responsibilities while maintaining accurate records.

You’ll support clinic operations, manage phones and referrals, and assist with EMR documentation.HIPAA compliance and teamwork are essential as you coordinate care with therapists and other staff.

Qualifications

• High School diploma or GED required (highest education documented).
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Payment collection

Teamwork

Workflow adherence

Problem solving

Empathy

Scheduling

Education

High School Diploma

GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions is seeking a Patient Access Coordinator to greet patients, manage check-in/check-out, verify information, and schedule follow-ups. You will handle payments and explain financial responsibilities while maintaining accurate records.

You’ll support clinic operations, manage phones and referrals, and assist with EMR documentation.HIPAA compliance and teamwork are essential as you coordinate care with therapists and other staff.