Patient Access & Scheduling Specialist

PT Solutions Physical Therapy; Riverview (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

PTO

Sick Leave / EIB

Endurance race entry fee reimbursement

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first contact for patients, handling check-in/out, payments, and documentation. You’ll support clinic operations and ensure smooth patient flow with HIPAA compliance and accurate records.

The role offers opportunities for professional development, national growth within the PT Solutions network, and a compensation package that includes performance-based incentives and strong benefits.

Qualifications

• High School or GED diploma required; diploma submission for highest education.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication and customer s

Multitasking in busy clinic

Attention to detail

Payment collection and financials

Microsoft Office / multiple software

Professional, empathetic demeanor

Compliance with workflows

Problem-solving

Education

High School or GED diploma

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to be the first contact for patients, handling check-in/out, payments, and documentation. You’ll support clinic operations and ensure smooth patient flow with HIPAA compliance and accurate records.

The role offers opportunities for professional development, national growth within the PT Solutions network, and a compensation package that includes performance-based incentives and strong benefits.