Compassionate Patient Access Specialist

R1 RCM, Inc.; Waco (TX); On-site; USD 20,000 - 26,000; Part time

Job summary

R1 RCM Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration to be the first contact for patients, ensuring fast, compassionate, and accurate access to care. You will register patients across multiple computer systems and support check-in processes in a busy healthcare setting.

You’ll work with nurses and care teams to minimize delays, gather accurate information, and handle insurance details. Training is provided, with growth opportunities within R1 RCM Inc.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED; background check and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Front desk experience

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration to be the first contact for patients, ensuring fast, compassionate, and accurate access to care. You will register patients across multiple computer systems and support check-in processes in a busy healthcare setting.

You’ll work with nurses and care teams to minimize delays, gather accurate information, and handle insurance details. Training is provided, with growth opportunities within R1 RCM Inc.