Compassionate Patient Access Specialist

R1 RCM Holdco Inc.; United States; On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Access Representative in Texas, stationed in the Emergency Department. You will be the first point of contact, registering patients, collecting demographics, and verifying insurance while coordinating with nurses and physicians to ensure smooth patient flow.

Training is provided for those new to healthcare. The role focuses on delivering fast, accurate access to care with empathy, in a high-paced setting.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Minimize delays in registration and provide cost estimates when applicable.
• Collaborate with care teams to ensure smooth patient flow.
• Provide compassionate service during stressful moments.
• Support patients in understanding insurance coverage and payments.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Insurance verification

Education

High School Diploma or GED

Tools

Computer systems fluency

Job description

R1 RCM Inc. is seeking a Patient Access Representative in Texas, stationed in the Emergency Department. You will be the first point of contact, registering patients, collecting demographics, and verifying insurance while coordinating with nurses and physicians to ensure smooth patient flow.

Training is provided for those new to healthcare. The role focuses on delivering fast, accurate access to care with empathy, in a high-paced setting.