Patient Access & Pre-Authorization Specialist

Norton Healthcare, Inc.; Louisville (KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Norton Healthcare, Inc. in Louisville is seeking a Pre Service representative to set patient expectations, complete pre-registration, and manage financial clearance across hospital systems in a fast-paced call center environment.

The role requires insurance verification, authorizations, and referrals support; minimum one year in patient access or related areas; three years preferred, plus a high school diploma or GED.

Qualifications

• One year in Patient Registration, Insurance Verification, or Authorizations.
• Three years Patient Access.
• High School Diploma or GED.

Responsibilities

• Sets the patient's expectation and ensures a positive experience for upcoming procedures and tests.
• Completes pre-registration and handles day-to-day financial clearance across hospital systems.
• Initiates authorizations for non-scheduled admissions and scheduled procedures.
• Resolves questions on referrals, pre-authorizations, and insurance verification.

Skills

Patient communication

Call center experience

Multitasking

Education

High School Diploma or GED

Job description

Norton Healthcare, Inc. in Louisville is seeking a Pre Service representative to set patient expectations, complete pre-registration, and manage financial clearance across hospital systems in a fast-paced call center environment.

The role requires insurance verification, authorizations, and referrals support; minimum one year in patient access or related areas; three years preferred, plus a high school diploma or GED.