Patient Access & Insurance Verification Specialist

Norton Healthcare, Inc.; Whitner (KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

Norton Healthcare, Inc. in Kentucky is seeking a Pre Service representative to set patient expectations and ensure a positive experience for upcoming procedures by handling pre-registration and financial clearance across hospital and diagnostic centers.

This role requires strong telephone and computer skills, the ability to work in a fast-paced call center, and to resolve questions about referrals, pre-authorizations, and insurance verification with courtesy and professionalism.

Qualifications

• 1 year in Patient Registration, Insurance Verification, or Authorizations
• Strong telephone communication and computer skills
• Ability to work in a fast-paced, call-center environment

Responsibilities

• Set patient expectations and ensure a positive patient experience for upcoming procedures by completing pre-registration and handling financial clearance
• Initiate authorizations for non-scheduled admissions and scheduled procedures as assigned
• Handle referrals, pre-authorizations, and insurance verification questions with professionalism

Skills

Patient access

Insurance verification

Authorizations

Customer service

Education

High School Diploma or GED

Job description

Norton Healthcare, Inc. in Kentucky is seeking a Pre Service representative to set patient expectations and ensure a positive experience for upcoming procedures by handling pre-registration and financial clearance across hospital and diagnostic centers.

This role requires strong telephone and computer skills, the ability to work in a fast-paced call center, and to resolve questions about referrals, pre-authorizations, and insurance verification with courtesy and professionalism.