Patient Access & Pre-Auth Specialist

Norton Healthcare, Inc.; Whitner (KY); On-site; USD 22,000 - 26,000; Full time

Job summary

Norton Healthcare, Inc. is seeking a Pre-Service representative to ensure a smooth patient experience for upcoming procedures by completing pre-registration and financial clearance across acute facilities and diagnostic centers.

The role involves managing referrals, pre-authorizations, and insurance verification while using multiple systems in a fast-paced call center environment. The ideal candidate will have strong telephone communication, problem-solving skills, and a commitment to

Qualifications

• Strong telephone communication skills.
• Excellent customer service orientation.
• Solid problem-solving abilities.
• Proficient computer skills for multiple systems.

Responsibilities

• Set patient expectations and ensure a positive experience for pre-registration.
• Handle day-to-day financial clearance for the hospital system.
• Initiate authorizations for non-scheduled admissions and scheduled procedures.
• Respond to questions on referrals, pre-authorizations, and insurance verification.

Job description

Norton Healthcare, Inc. is seeking a Pre-Service representative to ensure a smooth patient experience for upcoming procedures by completing pre-registration and financial clearance across acute facilities and diagnostic centers.

The role involves managing referrals, pre-authorizations, and insurance verification while using multiple systems in a fast-paced call center environment. The ideal candidate will have strong telephone communication, problem-solving skills, and a commitment to