Patient Access & Pre-Auth Scheduler

CareAbout; Montville (CT); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with automatic employer contrib.

PTO and Paid Holidays

Company paid Life Insurance

Voluntary short and long-term disable.

Additional life insurance

Wellness programs

Job summary

CareAbout is seeking a motivated Front Desk/Administrative Support professional to join our healthcare team in Montville. You will handle patient check-in/out, phone calls, scheduling, and data entry, while ensuring accuracy and HIPAA compliance.

The role involves coordinating referrals, authorizations, and lab workups, as well as maintaining patient records and communications with the care team. Strong organizational skills and a customer-service mindset are essential.

Qualifications

• High School graduate or equivalent; computer literacy required.
• 1-2 years of customer service/data entry/administrative experience required.
• Healthcare setting experience helpful but not required.

Responsibilities

• Answer phones and greet patients; schedule appointments and manage messages.
• Obtain referrals/pre-certifications and schedule labs, radiology, and pre-op workups.
• Verify, input, and maintain patient demographics and insurance information; collect co-pays.
• Process referrals, pre-authorizations, and relevant paperwork; handle faxes/records.
• Assist with front desk operations and use Practice Management system for registrations and check-outs.
• Room patients when ready and support providers during the visit.
• Maintain confidentiality of medical records in line with HIPAA guidelines.

Skills

Customer service

Data entry

Administrative support

HIPAA knowledge

Office software

Patient communication

Multiline phone system

Education

High School diploma or equivalent

Tools

Practice management system

Job description

CareAbout is seeking a motivated Front Desk/Administrative Support professional to join our healthcare team in Montville. You will handle patient check-in/out, phone calls, scheduling, and data entry, while ensuring accuracy and HIPAA compliance.

The role involves coordinating referrals, authorizations, and lab workups, as well as maintaining patient records and communications with the care team. Strong organizational skills and a customer-service mindset are essential.