Patient Access & Practice Operations Leader

fairhavencommunityhealthcare; New Haven (CT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical

Health Savings Account (HSA)

Vision and Dental Insurance

Voluntary Benefits (Short-Term & Long-

Long Disability)

Paid Life Insurance

Paid Holidays

Generous PTO

403(b) Retirement Plan with Employer M

Job summary

Fair Haven Community Health Care is seeking a Practice Manager to lead operations across one or more health center locations in New Haven, CT. You will oversee access services, scheduling, staffing, and performance improvement initiatives to ensure timely patient care and satisfaction.

You’ll collaborate with clinicians and administrative staff to optimize schedules, implement staffing plans, and monitor KPIs.

Qualifications

• Bachelor's degree required; equivalent experience may be considered.
• Three or more years progressive management experience in a medical practice or integrated health system is required.
• Strong knowledge of healthcare operations, scheduling systems, and staffing protocols with demonstrated skills in implementing process improvements.

Responsibilities

• Lead site operations and day-to-day challenges for one or more health center locations.
• Manage patient access teams to ensure efficient appointment scheduling and registration processes.
• Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.
• Design and oversee scheduling templates to optimize clinician and staff utilization.
• Monitor and adjust schedules to ensure full usage of resources.
• Ensure adequate clinical and support staffing levels during extended hours of operation.
• Coordinate with clinical teams to maintain seamless care delivery during all shifts.
• Implement contingency plans to address staffing shortages or unexpected changes.
• Monitor KPIs related to patient access, such as appointment availability.
• Implement strategies to improve patient flow and minimize wait times.
• Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff.
• Proactively solve problems, administrative issues, or patient complaints in a timely manner.
• Foster a positive work environment that supports teamwork, professional growth, and person-centered care.
• Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics.
• Use data insights to identify areas for improvement and implement solutions.
• Participates in additional special projects and other duties as assigned.

Skills

Leadership

Healthcare operations

Scheduling systems

Epic scheduling software

Communication

Education

Bachelor's degree

Tools

Epic scheduling software

Job description

Fair Haven Community Health Care is seeking a Practice Manager to lead operations across one or more health center locations in New Haven, CT. You will oversee access services, scheduling, staffing, and performance improvement initiatives to ensure timely patient care and satisfaction.

You’ll collaborate with clinicians and administrative staff to optimize schedules, implement staffing plans, and monitor KPIs.