Practice Manager

fairhavencommunityhealthcare; New Haven (CT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical

Health Savings Account (HSA)

Vision and Dental Insurance

Voluntary Benefits (Short-Term & Long-

Long Disability)

Paid Life Insurance

Paid Holidays

Generous PTO

403(b) Retirement Plan with Employer M

Job summary

Fair Haven Community Health Care is seeking a Practice Manager to lead operations across one or more health center locations in New Haven, CT. You will oversee access services, scheduling, staffing, and performance improvement initiatives to ensure timely patient care and satisfaction.

You’ll collaborate with clinicians and administrative staff to optimize schedules, implement staffing plans, and monitor KPIs.

Qualifications

• Bachelor's degree required; equivalent experience may be considered.
• Three or more years progressive management experience in a medical practice or integrated health system is required.
• Strong knowledge of healthcare operations, scheduling systems, and staffing protocols with demonstrated skills in implementing process improvements.

Responsibilities

• Lead site operations and day-to-day challenges for one or more health center locations.
• Manage patient access teams to ensure efficient appointment scheduling and registration processes.
• Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.
• Design and oversee scheduling templates to optimize clinician and staff utilization.
• Monitor and adjust schedules to ensure full usage of resources.
• Ensure adequate clinical and support staffing levels during extended hours of operation.
• Coordinate with clinical teams to maintain seamless care delivery during all shifts.
• Implement contingency plans to address staffing shortages or unexpected changes.
• Monitor KPIs related to patient access, such as appointment availability.
• Implement strategies to improve patient flow and minimize wait times.
• Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff.
• Proactively solve problems, administrative issues, or patient complaints in a timely manner.
• Foster a positive work environment that supports teamwork, professional growth, and person-centered care.
• Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics.
• Use data insights to identify areas for improvement and implement solutions.
• Participates in additional special projects and other duties as assigned.

Skills

Leadership

Healthcare operations

Scheduling systems

Epic scheduling software

Communication

Education

Bachelor's degree

Tools

Epic scheduling software

Job description

Position Summary

The Practice Manager will provide leadership, management and oversight of the practice operations of one or more of our health center locations and be will be responsible for overseeing and optimizing all aspects of access services while maximizing resource utilization to ensure high-quality care delivery and patient satisfaction.

Key Responsibilities

Reporting to the Sr. Practice Manager, the Practice Manager will serve as the primary point of contact for site operations and day-to-day challenges. Typical duties include but are not limited to:

• Manage patient access teams to ensure efficient appointment scheduling and registration processes.
• Collaborate with clinicians and administrative staff to ensure schedules meet patient demand.
• Design and oversee scheduling templates to optimize clinician and staff utilization
• Monitor and adjust schedules to ensure full usage of resources
• Ensure adequate clinical and support staffing levels during extended hours of operation.
• Coordinate with clinical teams to maintain seamless care delivery during all shifts.
• Implement contingency plans to address staffing shortages or unexpected changes.
• Monitor key performance indicators (KPIs) related to patient access, such as appointmentavailability.
• Implement strategies to improve patient flow and minimize wait times.
• Ensure compliance with health center regulations, policies, and best practices by training staff and monitoring staff
• Proactively solve problems, administrative issues, or patient complaints in a timely manner.
• Foster a positive work environment that supports teamwork, professional growth, and person-centered care.
• Track and report on staffing and scheduling efficiency, patient satisfaction, and other operational metrics.
• Use data insights to identify areas for improvement and implement solutions.
• Participates in additional special projects and other duties as assigned

Qualifications

Bachelor's degree required; equivalent experience may be considered. Three or more years progressive management experience in a medical practice or integrated health system is also required. Strong knowledge of healthcare operations, scheduling systems, and staffing protocols with demonstrated skills in implementing process improvements to enhance access and streamline workflows is essential.

The selected candidate will have:

• Excellent leadership, organizational, and communication skills.
• Proficiency in healthcare management software and scheduling tools. Epic experience is required.
• Familiarity with regulatory requirements and best practices in patient access management.
• Excellent interpersonal, communication, and collaboration skills with a commitment to FHCHC's vision, mission, and values.

Direct Reports

• Patient Access Supervisor
• Patient Access Lead
• Medical Template Specialist

BENEFITS

• Comprehensive Medical
• Health Savings Account (HSA)
• Vision and Dental Insurance
• Voluntary Benefits (Short-Term & Long-Term Disability)
• Paid Life Insurance
• Paid Holidays
• Generous Paid Time Off (PTO)
• 403(b) Retirement Plan with Employer Match

OUR CULTURE

At Fair Haven Community Health, our culture is at the heart of everything we do. We are committed to improving the health and well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.