Patient Access Front Desk Lead & Trainer

fairhavencommunityhealthcare; New Haven (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Major medical, dental and vision

Voluntary benefits (AFLAC plan, STD, L

Job summary

Fair Haven Community Health Care in New Haven, CT, is seeking a Site Front Desk Lead to oversee patient access operations and front desk workflows. The role is centered on delivering patient-centered service and ensuring efficient registration, scheduling, and insurance verification across applicable systems.

You will train and mentor front desk staff, coordinate with site leadership to optimize processes, manage walk-ins and no-shows, and connect patients with FHCHC services and payment options

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2–3 years of patient access/front desk or related experience.
• Strong understanding of medical office procedures, insurance verification, and patient billing.
• Excellent communication, organizational, and problem-solving skills.
• Lead by influence; train staff without direct supervisory authority.
• Willing to work in various locations and shifts.

Responsibilities

• Register patients and verify insurance across applicable systems.
• Lead front desk workflow, ensure smooth patient flow and issue resolution.
• Collaborate with site leadership to optimize processes and standardize procedures.
• Mentor front desk staff, support onboarding and ongoing development.
• Train all new front desk staff to ensure consistent workflows and service expectations.
• Guide patients to FHCHC services and assist with payment options and sliding scale when eligible.
• Monitor walk-ins, late arrivals, no-shows and new patient intake.

Skills

Medical office procedures

Insurance verification

Patient billing

Communication

Organizational skills

Problem solving

Leadership by influence

Education

High school diploma

Associate degree preferred

Job description

Fair Haven Community Health Care in New Haven, CT, is seeking a Site Front Desk Lead to oversee patient access operations and front desk workflows. The role is centered on delivering patient-centered service and ensuring efficient registration, scheduling, and insurance verification across applicable systems.

You will train and mentor front desk staff, coordinate with site leadership to optimize processes, manage walk-ins and no-shows, and connect patients with FHCHC services and payment options