Director of Patient Access Operations

UCLA Health; Los Angeles (CA); Hybrid; USD 98,000 - 215,000; Full time

Job summary

UCLA Health seeks an Access Administrator to lead centralized access and scheduling with a focus on high reliability, quality and accountability across operations. You will oversee supervisors and coaches, ensuring alignment with daily execution and enterprise commitments.

The role bridges strategy and frontline performance, driving service levels, workflow adherence, and workforce effectiveness within ambulatory access and related domains.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business, Organizational Development, Education, or related field.
• 7 years minimum (required) - Progressive Healthcare Operations Leadership.
• 3 years minimum (required) - Direct management of people leaders.
• 3 years minimum (required) - Performance management and quality governance.
• 3 years minimum (required) - Data driven operational leadership with KPIs.
• 3 years minimum (required) - Cross-functional stakeholder engagement.
• 2 years minimum (preferred) - Process Improvement/Systems Integration.

Responsibilities

• Oversee centralized scheduling and access operations within assigned domain.
• Unify operational execution and governance to drive reliability and quality.
• Lead and coach supervisor teams, align with enterprise commitments.

Skills

People leadership

Data-driven decision making

Cross-functional collaboration

Process improvement

Healthcare operations

Education

Bachelor's degree

Master's degree preferred

Tools

Lean Six Sigma

Job description

UCLA Health seeks an Access Administrator to lead centralized access and scheduling with a focus on high reliability, quality and accountability across operations. You will oversee supervisors and coaches, ensuring alignment with daily execution and enterprise commitments.

The role bridges strategy and frontline performance, driving service levels, workflow adherence, and workforce effectiveness within ambulatory access and related domains.