Patient Access Lead — Clinic Operations & Team Leadership

UCLA Health; Beverly Hills (CA); On-site; USD 44,000 - 90,000; Full time

Job summary

UCLA Health is seeking an Administrative Supervisor in Beverly Hills to lead administrative staff and optimize clinic operations. You will coordinate patient flow from registration to discharge, support faculty and residents, and maintain high patient care standards within a collaborative team.

The role emphasizes supervisory experience, strong communication, and proficiency with Epic CareConnect to manage appointments and encounter data.

Qualifications

• Ability to maintain Charge Worklist in CareConnect.
• Ability to maintain Charge Document Reconciliation Process.
• Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner to maximize suite operations.
• Skill in prioritizing assignments and managing multiple tasks.
• Ability to work effectively as a member of a team to provide patient care.
• Working knowledge of Epic CareConnect systems to complete online transactions (appointments, encounters, lab results).
• Team building skills including supervisory experience.
• Skill in monitoring complex clinician appointment schedules.
• Ability to elicit salient clinical information and assign based on guidelines.
• Skill in listening and responding to patients with tact and discretion.
• Skill in clear spoken communication to diverse audiences.
• Ability to triage patient issues to resolution.
• Diplomatic and sympathetic interaction with patients and public in high-volume settings.
• Ability to work with interruptions and changing priorities.
• Typing ability to prepare forms and correspondence accurately.
• Skill in operating a computer and maintaining patient appointments in the scheduling system.
• Ability to stay calm under pressure and maintain composure.
• Ability to follow directions from supervisors and act promptly.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans and coverage.

Responsibilities

• Coordinate activities of staff supporting Beverly Hills Wilshire Specialty Clinics.
• Interact with faculty and residents to maximize patient care and satisfaction.
• Coordinate full range of administrative tasks: patient flow from registration to discharge.
• Ensure smooth outpatient flow to optimize clinic operations.

Skills

Multitasking

Team building

Communication

Prioritization

Patient care teamwork

Diplomatic communication

Independent work

Stress management

Medical terminology

Typing speed

Problem solving

Adaptability

Tools

Epic CareConnect

Job description

UCLA Health is seeking an Administrative Supervisor in Beverly Hills to lead administrative staff and optimize clinic operations. You will coordinate patient flow from registration to discharge, support faculty and residents, and maintain high patient care standards within a collaborative team.

The role emphasizes supervisory experience, strong communication, and proficiency with Epic CareConnect to manage appointments and encounter data.