Patient Access Operations Lead: Service & Throughput

Hugh Chatham Memorial Hospital; Town of Grafton (WI); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible spending accounts

Retirement plan with employer match

Educational assistance

Job summary

Advocate Health seeks a proactive Patient Access Supervisor to lead daily operations in our Wisconsin-based department. You will oversee patient service areas, ensure accuracy in registrations, and drive process improvements across billing and insurance workflows.

The role requires leadership, strong communication, and experience with healthcare systems such as EPIC, with a focus on compliance, staffing, and exceptional patient service under HIPAA guidelines.

Qualifications

• Requires high school diploma or GED.
• Two years of experience in Patient Access or related settings such as physician office support, billing, insurance, customer service, or call center.
• Knowledge of HIPAA and healthcare regulatory requirements.

Responsibilities

• Oversee daily operations of patient service areas to ensure departmental standards and efficiency.
• Educate and update staff on changes relevant to their roles, policies, and procedures.
• Manage supplies by ordering within budget guidelines and departmental needs.
• Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies.
• Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input.
• Create and adjust staff schedules for optimum efficiency and patient throughput.
• Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues.
• Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns.
• Ensure accurate patient registration, including demographic, insurance, and financial information; maintain HIPAA compliance and confidentiality.
• Verify insurance coverage and financial responsibility, explain obligations to patients, and refer to Financial Advocates when needed.
• Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed.
• Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance, and fostering a welcoming environment.

Skills

Leadership

Communication

Analytical skills

Multitasking

Attention to detail

Customer service

HIPAA compliance

Healthcare systems

Insurance processes

Education

High school diploma or GED

Tools

EPIC

Insurance verification tools

Microsoft Office

Job description

Advocate Health seeks a proactive Patient Access Supervisor to lead daily operations in our Wisconsin-based department. You will oversee patient service areas, ensure accuracy in registrations, and drive process improvements across billing and insurance workflows.

The role requires leadership, strong communication, and experience with healthcare systems such as EPIC, with a focus on compliance, staffing, and exceptional patient service under HIPAA guidelines.